You have to be kidding me. Here you have passengers who have just disembarked from a hellish three-days adrift in the Indian Ocean. After fearing for their lives due to the ravages of an uncontrollable fire, they had to endure an environment that I’m sure was just lovely. No AC. No electrical power. And the toilets were overflowing. Must have been a dream vacation on the high seas.
With just a little bit of effort, Carnival/Costa could have assembled a small army of people whose sole responsibility would have been to help passengers with their luggage once they reached dry land. No biggie, right?
Instead, they had to schlep all their own luggage around.
Just a little help at the dock could have gone a very long way. Shame on you, Carnival.