Customers Angered as iPhones Overload AT&T.

Posted by truecreek on September 3, 2009 under More Dam News | Be the First to Comment

Ouch.

By Jenna Wortham, The New York Times

Slim and sleek as it is, the iPhone is really the Hummer of cellphones.

It’s a data guzzler. Owners use them like minicomputers, which they are, and use them a lot. Not only do iPhone owners download applications, stream music and videos and browse the Web at higher rates than the average smartphone user, but the average iPhone owner can also use 10 times the network capacity used by the average smartphone user. “They don’t even realize how much data they’re using,” said Gene Munster, a senior securities analyst with Piper Jaffray.

The result is dropped calls, spotty service, delayed text and voice messages and glacial download speeds as AT&T’s cellular network strains to meet the demand. Another result is outraged customers.

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